A visitor asked to talk to a person
- Open Chatbot, then Conversations.
- Open the chat marked Live agent requested and reply. That switches the chat to Live Chatting.
- When a person is done, use Return the chat to the AI.
- AI Chatting means the bot is replying.
- Live Chatting means a person has taken the chat.
- Live agent requested means the visitor asked for a person.
- Live agent settings covers office hours, timezone, the message before a person connects, automated messages, and what happens when no agent replies.
Contact List is the people collected from the widget. A badge on the menu counts unread conversations and unread contacts.